My Account

If you choose to cancel your account in viandas.shop all your personal data will be deleted, and you will lose the history of your orders with us. We remind you that you can deactivate by entering your email preferences, within My Account. You can also request this management through our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m, or by sending an email to info@viandas.net.

My Order

We do not include the invoices in the delivery in case the order is a gift. If you would like to receive the invoice of your orders you need to call +34 911 441 290 and request it or send an email to info@viandas.net. We will send it to you by email as soon as possible.

You can manage your delivery addresses in My Account> My Addresses. During the purchase process, you can choose between the addresses stored in My Account. If the order is in progress and you want to change the delivery address for any reason, please contact us immediately through our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m, or sending an email to info@viandas.net

Through our telephone line +34 911 441 290, available from Monday to Friday from 09:00 to 18:00, or by sending an email to info@viandas.net.

The deadline to cancel or modify the order is 06 working hours, at from which the order will already be issued.

Do not worry. The transport company will try again until the delivery is made. In any case, all customers receive a notification of the day of delivery on their mobile phone. You can also contact us directly on our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m ,or by sending an email to info@viandas.net.

Transportation

Deliveries are made Monday through Friday between 8 a.m to 5 p.m. We do not deliver during weekends and Holidays.

If you need a preferential delivery, we ask you to contact us through our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m, or by sending an email to info@viandas.net.

Orders over £50 have FREE shipping. In case of doubts please contact our customer service line +34 911 441 290 or send an email to info@viandas.net

Delivery is £7 for orders under £50 and free for orders over £50. 

For regular orders, the estimated time is between 48h to 72h. In any case of stock rupture, transport incidents, or absence may influence time of delivery.

Shopping

If you are looking for a specific product that you can not find on our website, we ask you to contact us through our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m, and we will try to help you through our customer service.

Yes. We have a special corporate catalog with hampers and specific prices for companies. In this case, we ask you to contact us through our telephone line +34 911 441 290, available from Monday to Friday from 09:00 to 18:00, or send an email to info@viandas.net.

Yes. We have a customer service that is ready to assist you from Monday to Friday from 8 a.m to 5 p.m  by calling +34 911 441 290.

* Except weekends.

We accept payments through Paypal, credit card and debit (Visa, MasterCard). If you wish to pay by bank transfer, please contact our Customer Service through our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m.

It is not necessary to be a member of The H Club to buy. However, there may be private sales, offers, and special promotions that are exclusively for members.

CUSTOMER SERVICE

Yes. Our web and servers operate with the SSL (Secure Socket Layer) protocol, a secure and protected connection. The information is transmitted in an encrypted form, only being accessible to the client and the manager of the web page.

Transactions are made automatically, regarding the chosen payment method.

RETURNS AND EXCHANGES

In the event that any of the products received are in poor condition or does not correspond to the product that was purchased please do not open or consume. Contact us through our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m, or by sending an email to info@viandas.net.

Please contact us through our telephone line +34 911 441 290, available from Monday to Friday from 8 a.m to 5 p.m, or send an email to info@viandas.net

CONTACT

Our customer service hours are from Monday to Friday, from 8 a.m to 5 p.m  through our telephone line +34 911 441 290, or by email to info@viandas.net.

In Viandas we offer a service directed to companies in which we offer all our corporate clients special rates in our products and restaurants, a catalog of gifts and special lots and events.

For more information please call +34 911 441 290 or contact us by info@viandas.net

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